FAQ

A. PURCHASING, DOWNLOADS & ACCOUNT

1. What is included in my digital design product?

Each plan includes:

  • DESIGN OVERVIEW - Full photo style color images and descriptions - to explain the design and the intent behind it. 
  • LAYOUT PLAN - All elements - paths, lawns, planting beds, seating areas, water and fire features and structures etc. - and how they relate. Printable to scale and essential for accurately building your design.
  • DIMENSIONS PLAN - All essential dimensions. Printable to scale and again, essential for accurately building your design.
  • PLANTING LIST + LAYOUT - This is a gold mine! The Plant List specifies common and botanical names, number, types and sizes of all plants in your design. Plants are chosen for sun/shade adaptability and adaptability throughout the U.S. Substitutions are made for colder climates where needed, so you are all taken care of! The Plant Layout shows where plants are placed. Printable to scale and essential for accurately planting your design,
  • PLANTING GUIDE - Plant attributes and habitat preferences in detail! The full manual for your plant attributes and habitat preferences, what substitutions to make, and how you keep them happy!
  • SPECIFICATIONS - Precise contractor guidelines for planting and building your design to ensure that they are using best landscaping practices to install your design. Voila!
  • For more details see the video Plan Set Content – GARDENS TO GO™ by PLANZAR™

2. How do I download my design after purchase?

Right after checkout you’ll receive an email with a secure download link.
You can also access all your purchases any time through "My Account" on our website.

3. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment methods.

4. Do you offer refunds?

Refunds for digital plans are available only if the files have not been downloaded.
Custom design services are non-refundable once work has begun.
See our full Refund Policy for details.

5. How can I stay updated on new products or collections?

Subscribe to our newsletter at the bottom of our website to receive new plans, seasonal collections, and special offers.

B. ABOUT OUR READY-MADE PLANS

6. Why are your plans ready-made?

Because most American yards repeat similar footprints (rectangular or L-shaped).
These well-designed ready-made plans fit beautifully into the majority of properties.
Just hand the plan to your contractor and they’ll adapt the dimensions on site to fit.

7. Are the planting plans beginner-friendly?

Absolutely. Every design includes a full manual explaining:

  • How to identify your plants
  • How to plant each species
  • Watering and fertilizing
  • Seasonal care
  • Long-term maintenance
    Even complete beginners can feel like true pros.

C. FINDING CONTRACTORS & INSTALLATION

8. How do I find a good contractor?

We recommend Houzz.com — it’s easy to browse local landscapers, compare reviews, see portfolios, and message pros directly.

9. How many contractors should I get quotes from?

We recommend three quotes to get a fair market comparison.

10. Can any landscaper install these plans?

Yes. Everything is contractor ready. Any licensed landscaper can install your design exactly as shown with adjustments made to fit your yard.

D. CHOOSING PLANTS & ADAPTING TO YOUR CONDITIONS

11. How do I find out what USDA Hardiness Zone I’m in?

Just enter your ZIP code into the official USDA Plant Hardiness Zone Map 2023 USDA Plant Hardiness Zone Map | USDA Plant Hardiness Zone Map. 
This lets you check your plant list perfectly to your climate. 

12. What if my garden is very shady?

Each plan includes shade-specific plant substitutions, so the design stays intact even with low light.

13. Are the recommended plants the best options for my garden?

Yes. Plants are selected for:

  • Architectural design attributes
  • Long flowering seasons
  • Hardiness and adaptability
  • Low water needs (many xeric options)
  • Low maintenance
  • Beauty across all seasons
  • Strong survival across multiple U.S. regions

14. What if some plants don’t thrive in my climate?

Every plan includes substitutions for:

  • Hot/dry areas
  • Coastal conditions
  • Humid regions
  • Mild-winter climates
  • Harsh winter zones
  • Full shade / partial shade

This keeps the aesthetic identical while adapting the plant palette perfectly.

15. What about my soil type (clay, sandy, rocky, alkaline, etc.)?

The manual includes soil notes and simple adjustments so you can use the same layout with the right species.

16. Does altitude matter?

E. MATERIALS, ECOLOGY & DRAINAGE

17. Are your plant selections low-water or xeric?

Many recommended species are drought-tolerant and xeric-friendly, allowing for minimal irrigation.

18. Are the materials sustainable?

Yes. We prioritize:

  • Natural stone
  • Local aggregates
  • Permeability
  • Long-lasting composite or sustainably sourced wood
  • Eco-friendly mulches and amendments

Our aim is beauty, longevity, and reduced environmental impact.

19. Are the paving materials permeable?

Yes. Many designs recommend permeable solutions such as:

  • Open-joint stone
  • Gravel paths
  • Decomposed granite
  • Stabilized aggregates
  • Permeable pavers
  • Decking installed over a gravel base to allow excellent drainage

These support soil health, reduce runoff, and follow strong ecological principles.

F. YARD SIZE, SHAPE & CUSTOMIZATION

20. Should I worry about the size or shape of my yard?

  • Not at all. The designs are fully adaptable by contractors.
  • Choose the style you love — the layout can be resized or reshaped easily by your contractor.
  • That said, if the area you wish to landscape is more rectangular than L-shaped then we suggest shopping specifically for the designs for that shape in the shop section of the navigation menu.

21. What if my yard is much larger or smaller?

  • Contractors simply scale the plan up or down.
  • Larger yards repeat or expand elements.
  • Smaller yards condense them without losing the overall design feel.

22. Can I mix plans or add features?

Yes. Many customers combine multiple plans or add lighting, water features, or extra seating. Everything integrates smoothly.

G. CARE, MAINTENANCE & PERFORMANCE

23. How long will the garden take to mature?

Generally:

  • Perennials: 1–2 seasons
  • Shrubs: 2–3 years
  • Trees: 3–5 years
    Your space looks great from day one and gets better with time.

24. Do these gardens attract pollinators?

Yes. The palettes are intentionally designed to support bees, butterflies, and hummingbirds.

25. Are these gardens low-maintenance?

Yes. Between plant choices, materials, and layout, the plans minimize pruning, watering, and upkeep.

H. SUPPORT & CONTACT

26. How do I contact customer support?

Visit our Contact page and fill out the form or use the Chat button if it’s available.
We’ll get back to you as soon as possible.